Meet this month's honorary Customer Success Manager. Kate Persson is our Principal Product Manager and the team's unofficial queen of everything. If it involves the product, she knows it inside out, and here she is sharing her favourite features and tips.

Without question, Approvals. It's one of those features that, when customers really get into it, changes how their whole team operates.

What excites me most right now are the advanced conditions we've recently introduced. The level of flexibility users now have is remarkable. You can build logic that mirrors exactly how your organisation actually works, rather than bending your process to fit the tool.

If you want to get the most out of the advanced conditions, open the chat (located under Need Help in the top right corner in the app) and just ask. It pulls from the latest guidance and is a great place to start.

Make the chat a regular habit, and I'd say that even to people who've been using Camphouse for years, maybe especially to them. The platform has evolved so much, and the chat has kept pace with it. There are features and ways of working that even experienced users haven't come across yet, simply because things have moved so fast. Ask it about something you've always done a certain way, and you might be surprised what it comes back with.

The Academy goes a step further by giving you the reasoning behind how things are designed to work, which often unlocks a completely different way of approaching your planning.

This is something I'm really passionate about. My role means I'm involved right from the moment a new development starts, and that includes bringing in customer feedback as a genuine input, not an afterthought. The information gathered from the dev team feeds into handover documents that get turned into articles, courses, and the chat's answers. So when users ask a question, the response reflects how people actually use the platform, not just what it technically does. That feedback loop between customer success and product is what makes it all feel connected.

There are some really exciting things in the pipeline. New security settings are coming very soon, giving users and organisations much greater control and peace of mind. We're also working on improvements to how currency is handled, something that matters a lot to teams working across multiple markets. The chat will be ready to help as soon as those updates land.

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