Custom Support Channels
By default, Camphouse gives all users access to built-in support through the Need Help? menu, including an AI-powered chat bot, escalation to the Camphouse support team, and the Help Centre.
With Custom Support, administrators at the parent organisation level can tailor this menu to include their own support channels, such as an internal helpdesk email or a link to an internal knowledge base. Any configuration set at the parent level automatically applies to all subsidiaries.
⚠️ Important: Make sure to add Camphouse Support as a channel
When switching to Custom Support, the Camphouse Support option is not included automatically. If you do not add it as a channel, users will lose access to the Camphouse chat bot, support team, and in-product help tooltips.
We strongly recommend adding Camphouse Support as one of your channels alongside any custom options you configure.
Available Channel Types
When setting up Custom Support, you can choose from three channel types. These can be used individually or in any combination.
Email - Links users to a support email address. Requires a menu label and email address.
Webpage - Links users to an external support page or internal knowledge base. Requires a menu label and URL.
Camphouse Support - Retains access to Camphouse's built-in AI chat bot, support team, and in-product help tooltips. No additional configuration needed.
How to Set Up Custom Support
Go to Settings. From the parent organisation, open Settings and select Custom support from the left-hand navigation.
Select Custom. You will see two options: Default and Custom. Click Custom to switch to custom support channels.
Add a support channel. Click + Add support channel and select a channel type:
- Email: Enter a menu label (e.g. "IT Helpdesk") and the support email address.
- Webpage: Enter a menu label (e.g. "Internal Knowledge Base") and the URL.
- Camphouse Support: Simply select this option. No further configuration is needed.Add more channels if needed. You can add as many channels as your organisation requires. Repeat step 3 for each additional channel.
Save your changes. Click Save changes. The updated menu takes effect immediately across all organisations and subsidiaries.
Reverting to Default Support
If you want to switch back to the standard Camphouse support experience, go to Settings > Custom support, select Default, and click Save changes. The "Need Help?" menu will revert immediately for all organisations and subsidiaries.
Tips
Include Camphouse Support in your configuration. Even if you are routing most queries elsewhere, adding this channel ensures users keep access to help tooltips and can still reach Camphouse when needed.
Use clear, descriptive labels. Labels like "IT Helpdesk" or "HR Enquiries" are far more helpful than generic ones like "Support 1". Users will see exactly what they're clicking on.
Double-check links before saving. Incorrect email addresses or URLs will send users to invalid destinations. Changes go live immediately.
Configuration is parent-level only. Custom Support applies uniformly to all subsidiaries. Individual subsidiaries cannot have separate configurations.
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